top of page

ANCIENT SYSTEMS · MODERN CLARITY

white logo.png

Refund Policy

Last updated: September 24, 2026
 

This Refund Policy applies to digital products, charts, reports, artwork, downloads, and custom services purchased from QIBURST.
 

Because QIBURST supplies digital, personalised, limited-availability, and custom-made products, refund eligibility depends on the type of product, whether delivery or production has begun, and the nature of the problem.
 

Nothing in this Policy excludes, restricts, or modifies any consumer right or remedy that cannot lawfully be excluded, restricted, or modified.
 

1. Contact Us First
 

If you believe there is a problem with an order, contact us as soon as reasonably possible at:

 

Email: qi@qiburst.com
 

Please include:
 

  • your order number;

  • the email address used for the purchase;

  • the product or service name;

  • a clear description of the problem;

  • relevant screenshots or files, where helpful; and

  • the correction or resolution you are requesting.


Contacting us promptly gives us the best opportunity to investigate, correct, replace, or redeliver the order.
 

2. Change-of-Mind Refunds
 

Change-of-mind refunds are generally unavailable after:
 

  • a digital file or download link has been supplied;

  • access to digital content has been provided;

  • a chart or report has been delivered;

  • custom or personalised work has started;

  • a custom draft or preview has been created;

  • a one-of-one product has been removed from sale for the purchaser; or

  • the completed product or service has been delivered.


A change of mind includes deciding that:
 

  • you no longer want the product;

  • you expected a different symbolic meaning;

  • the design does not suit a new personal preference;

  • you no longer wish to use a downloaded product;

  • you have changed your mind about receiving a tattoo;

  • you expected a particular real-world outcome; or

  • you purchased the wrong product without first contacting us.


This limitation does not apply where a refund or other remedy is required by applicable law.
 

3. Problems That May Qualify for a Remedy
 

Depending on the circumstances, a correction, redelivery, replacement, account credit, partial refund, or full refund may be available where:
 

  • you were charged more than once for the same order;

  • QIBURST delivered the wrong product;

  • a delivered file is corrupted or cannot be opened and we cannot provide a working replacement;

  • the delivered product materially differs from its purchased description;

  • an included item is missing;

  • QIBURST made a material calculation, production, or personalisation error;

  • a custom service cannot be completed by QIBURST;

  • delivery has failed and we cannot redeliver the product;

  • a payment was unauthorised, subject to reasonable verification; or

  • applicable law requires a remedy.


Where a problem can reasonably be resolved through correction, replacement, or redelivery, we may offer that remedy before issuing a refund.
 

4. Digital Downloads and Image Products
 

Digital image products, wallpaper-style images, symbolic artwork, seals, charms, Fu-style artwork, zodiac artwork, and other downloadable products are generally non-refundable after download access or delivery has been provided.
 

If a file is damaged, incomplete, missing, or technically unusable, contact us so that we can investigate and, where appropriate:
 

  • provide download instructions;

  • send a replacement link;

  • redeliver the file;

  • provide a corrected file;

  • supply another reasonable file format; or

  • issue another remedy where the problem cannot reasonably be corrected.


Differences in screen colour, printer colour, paper, material, image scaling, device display, or third-party printing do not automatically mean that the digital file is defective.
 

You are responsible for checking that your device, software, printer, or chosen production provider can use the stated file type.
 

5. Charts and Reports
 

Qi Type Charts, Full Pack Charts, and other chart or report products are created using the information submitted with the order.
 

You are responsible for checking the accuracy of:
 

  • birth date;

  • birth time;

  • birth location;

  • name;

  • gender selection, where requested; and

  • any other submitted details.


If QIBURST makes a material calculation or production error using accurate information supplied with the order, we will normally provide a corrected version without additional charge.
 

An interpretation is not defective merely because:
 

  • you disagree with it;

  • another practitioner uses a different method;

  • another calculator produces a different result;

  • a different true-solar-time, calendar, or time-zone convention is used;

  • the interpretation does not match your expectations; or

  • an anticipated event or outcome does not occur.


If incorrect or incomplete information was supplied by the customer, we may correct it where production has not progressed too far. After production or delivery, a corrected chart or report may require an additional fee or a new order.
 

6. Custom and Personalised Services
 

Custom and personalised services may include:
 

  • Exclusive Boosting Pouch;

  • Feng Shui-Inspired Home Layout Review;

  • Pet Blessing;

  • personalised artwork;

  • personalised Chinese name, seal, tattoo, or totem concepts;

  • custom symbolic designs; and

  • other services identified as custom or personalised.


You may request cancellation before custom work begins. If QIBURST confirms that production has not started, we will generally cancel the order and refund the amount paid.
 

If production has already started, any refund will depend on:
 

  • the amount of work completed;

  • whether personalised materials have already been produced;

  • whether drafts or concepts have been created;

  • whether third-party or non-recoverable costs have been incurred; and

  • whether the work can reasonably be used for another customer.


Where appropriate, we may offer a partial refund reflecting the portion of the service that has not yet been performed.
 

After a custom product has been completed or delivered, change-of-mind refunds are generally unavailable.
 

7. Revisions and Corrections
 

Custom services include the deliverables and revision scope described on the relevant product or service page. They do not include unlimited alternatives, redesigns, or changes of direction.
 

We may provide a reasonable correction or minor revision where:
 

  • the delivered work contains a material QIBURST error;

  • the delivered work does not materially match the purchased description;

  • correct customer information was used incorrectly; or

  • an agreed included component is missing.


The following will not normally qualify as a free correction or refund:
 

  • a change of personal taste;

  • a new creative direction;

  • replacement photographs or source materials supplied after work begins;

  • new wording or instructions supplied after production;

  • a request for a substantially different design;

  • dissatisfaction with a traditional symbolic interpretation;

  • disagreement with the cultural meaning of a design; or

  • a request outside the purchased scope.


Additional work may require an additional fee or a new order.
 

8. Exclusive Boosting Pouch
 

Exclusive Boosting Pouch is a fully digital custom service.
 

If cancellation is requested before production begins, we will review whether the order can be cancelled and refunded.
 

Once research, concept development, personalisation, artwork, or production has started, a full change-of-mind refund may no longer be available.
 

Symbolic themes such as wealth, career, prosperity, aura, protection, or success describe the cultural and artistic intention of the work. Failure to experience a desired financial, professional, emotional, or personal outcome is not a product defect and does not create refund eligibility.
 

9. Feng Shui-Inspired Home Layout Review
 

Submitting materials for an initial pre-payment review does not mean that QIBURST has accepted a paid project.
 

Where we use a pre-payment review process:
 

  • we first assess whether the submitted materials appear sufficient and suitable;

  • we may request clarification or additional materials;

  • we may decline the project; and

  • paid production begins only after payment and confirmation that the required materials are complete and usable.


If we decline the project before accepting payment, no paid-service refund is necessary.
 

After payment:
 

  • a cancellation requested before production begins will generally be eligible for a refund;

  • a cancellation requested after production begins may qualify only for a partial refund;

  • a completed or delivered review is generally not eligible for a change-of-mind refund; and

  • an error caused by inaccurate, incomplete, unclear, or misleading submitted materials is not a QIBURST production defect.


A Feng Shui-Inspired Home Layout Review does not guarantee a financial, health, relationship, property, or other real-world outcome. Absence of a desired outcome does not create refund eligibility.
 

10. Pet Blessing
 

Pet Blessing is a custom digital service created from the photographs, information, wording, and instructions accepted for the order.
 

You may request cancellation before production begins. If QIBURST confirms that work has not started, we will generally cancel and refund the order.
 

Once photograph processing, composition, wording, personalisation, artwork, or production has started:
 

  • a full change-of-mind refund may no longer be available;

  • a partial refund may be considered based on the work already completed; and

  • replacement photographs, rewritten memorial messages, or a substantially different creative direction may require an additional fee or new order.


If QIBURST uses the wrong accepted photograph, name, wording, or customer instruction, we will normally provide a reasonable correction.
 

A difference in subjective preference, emotional response, screen colour, crop preference, or symbolic interpretation does not automatically mean that the delivered product is defective.
 

Pet Blessing products are cultural, artistic, commemorative, and symbolic. They do not guarantee an animal’s health, behaviour, safety, recovery, protection, or lifespan. The absence of such an outcome does not create refund eligibility.
 

11. Continuation Charm
 

A Continuation Charm, where included with a Pet Blessing order, is a complimentary symbolic digital item.
 

It:
 

  • is connected with the associated Pet Blessing order;

  • has no separate purchase price;

  • has no separate cash value; and

  • is not independently refundable.


If a promised Continuation Charm is missing or contains a material production error, we may correct or redeliver it.
 

A refund will not be calculated by assigning a separate monetary value to a complimentary Continuation Charm.
 

12. One-of-One Tattoo Designs
 

A one-of-one tattoo design is removed from availability for other customers when the exclusive purchase is accepted.
 

Because exclusivity affects the product’s future sale and availability, change-of-mind refunds are generally unavailable after:
 

  • download access is supplied;

  • the final artwork is delivered;

  • the design is reserved or removed from sale for the purchaser; or

  • a personalised Certificate of Exclusive Claim is issued.


Before purchasing, you are responsible for deciding whether the design is suitable for your intended placement, scale, style, and tattoo artist.
 

A tattoo artist may need to adapt the design for anatomy, line weight, size, placement, ink behaviour, or technical tattooing requirements. Such adaptation does not automatically mean the original digital file was defective.
 

A refund is not available merely because:
 

  • you decide not to receive the tattoo;

  • a tattoo artist recommends an adaptation;

  • a tattoo artist declines the design;

  • the design is unsuitable for a newly selected placement;

  • you change your preferred size or style; or

  • the completed tattoo differs from the supplied digital artwork because of the tattoo artist’s work.


If QIBURST supplies the wrong purchased design, materially breaches the stated one-of-one status, or provides a technically defective file that cannot be corrected, an appropriate remedy may be available.
 

13. Certificates and Complimentary Items
 

A personalised Certificate of Exclusive Claim and any other complimentary certificate, bonus, or included digital item normally have no separate refundable value unless a separate price was expressly charged.
 

If an included certificate contains an incorrect purchaser name caused by a QIBURST error, contact us for a correction.
 

If the incorrect name or information was entered by the customer, a replacement may require an additional fee.
 

14. Failed or Delayed Delivery
 

If you have not received an expected digital product:
 

  • check your spam or junk folder;

  • confirm that the purchase email address was entered correctly;

  • check any available customer account or download area; and

  • contact qi@qiburst.com.


We may ask you to confirm your order information before resending a file or link.
 

A reasonable delivery delay caused by incomplete information, a pending payment, a clarification request, an email-provider delay, a technical issue, or circumstances outside our reasonable control does not automatically require a refund.
 

If QIBURST is unable to complete or redeliver a paid order within a reasonable period, we will consider an appropriate correction, replacement, credit, partial refund, or full refund according to the circumstances and applicable law.
 

15. Duplicate and Unauthorised Charges
 

If you believe you were charged more than once for the same order, contact us with the relevant transaction details.
 

After verification, an unintended duplicate charge will be refunded.
 

If you believe a transaction was unauthorised, contact us promptly and also contact your payment provider or card issuer where appropriate.
 

We may request reasonable information to verify the account, transaction, and claim.
 

16. Refund Method and Processing Time
 

Approved refunds are normally returned to the original payment method.
 

We aim to initiate an approved refund within five business days after confirming the remedy. The time required for funds to appear may then depend on Stripe, the card network, the bank, the payment provider, the currency, and the customer’s location.
 

QIBURST does not control the processing time of banks or payment providers after a refund has been initiated.
 

Unless required by law, we are not responsible for differences caused by:
 

  • currency exchange-rate changes;

  • bank charges;

  • card-provider charges;

  • international transaction charges; or

  • other third-party payment fees.


17. Chargebacks and Payment Disputes
 

Please contact qi@qiburst.com before starting a chargeback or payment dispute so that we have an opportunity to investigate and resolve the problem.
 

This request does not remove or limit any legal right you may have to contact your bank, card issuer, payment provider, or consumer authority.
 

If a chargeback is filed, we may provide the payment provider with relevant transaction, delivery, download, communication, and order records for the purpose of responding to the dispute.
 

18. Abuse and Fraud
 

We may refuse a refund request where there is reasonable evidence of:
 

  • fraud;

  • abusive conduct;

  • repeated misuse of refund procedures;

  • false information;

  • unauthorised reproduction or redistribution;

  • a false claim that a product was not delivered;

  • an attempt to retain and use a product after obtaining an improper refund; or

  • another misuse of the website or payment system.


This does not permit us to refuse a remedy that applicable law requires.
 

19. Consumer Rights
 

This Refund Policy describes QIBURST’s general process and does not override mandatory consumer protections.
 

Where applicable law gives you a right to a repair, correction, replacement, refund, cancellation, or another remedy, that right continues to apply regardless of anything in this Policy.
 

20. Policy Changes
 

We may update this Refund Policy when our products, services, processes, payment providers, or legal obligations change.
 

The current version will be posted on the website with an updated effective date.

Changes apply prospectively unless applicable law requires otherwise.
 

21. Contact
 

Refund, correction, redelivery, and order enquiries can be sent to:
 

QIBURST Limited
Email: qi@qiburst.com
Website: www.qiburst.com

bottom of page